Contact Snapig.xyz for Fast Support & Assistance
At Snapig.xyz, we are committed to providing a seamless, secure, and ethical experience for downloading content from Instagram and TikTok. Before reaching out, please check our comprehensive FAQ below, as most common issues can be resolved instantly. If you still need help, use the contact form below or our dedicated email channels to connect with our support team.
Our Commitment to You
We aim to respond to all inquiries within 24–48 business hours. Your feedback helps us improve our tools and stay ahead of the curve, ensuring a better experience for everyone.
Frequently Asked Questions (FAQ)
We've compiled answers to the most common questions our users ask. Finding your solution here can save you time and get you back to downloading faster! 🚀
❓ How do I download a video or photo?
Simply copy the link to the public Instagram or TikTok post and paste it into the download bar on our homepage. Our tool will automatically process the link and provide you with a download button.
❓ Why is my download not working?
Ensure the Instagram or TikTok account is **public**. Snapig.xyz cannot access content from private accounts due to privacy restrictions. Also, check your internet connection and clear your browser's cache and cookies. If the issue persists, feel free to contact us.
❓ Can I download content from a private account?
No. For legal and privacy reasons, Snapig.xyz can only download content from public profiles. This ensures we comply with data protection regulations and respect user privacy settings.
❓ Are there any limits on the number of downloads?
No, there are no download limits. Snapig.xyz is a free service, and you can download as many videos, photos, or Reels as you need from public accounts.
❓ Do I need to log in or provide my Instagram/TikTok credentials?
Absolutely not. Snapig.xyz is a no-login tool. We will **never** ask for your social media credentials. Be wary of any site that does, as it may be a scam. Report any such site to our support team.
❓ Is Snapig.xyz safe and secure?
Yes. We use SSL encryption to ensure a secure connection. We do not collect or store your personal data or Browse history. Your privacy and security are our top priorities.
Alternative Contact Options
If your question isn't covered in our FAQ, here are the best ways to get in touch:
Technical Support & General Questions
For any issues with our downloader or general inquiries, email our support team at support@snapig.xyz. Our experts will assist you with troubleshooting and feature questions.
Business & Collaboration Proposals
For partnership opportunities, advertising, or business inquiries, please reach out to our business development team at business@snapig.xyz.
Security Alert
Remember, Snapig.xyz never requires your login information. Never share your passwords with any third-party service. Report suspicious activity to us immediately.